Warranty and Returns

Missing an item from order?

If you find that an item is missing from your delivery, kindly contact us within 10 days from dispatch to resolve the issue. Please note that items may sometimes be shipped separately.

An incorrect item shipped to customer

Please contact us within 7 days of receiving the item to arrange for it to be replaced. We will send a return postage label to get the item back to us and will send you the correct item. All products must be packed in original packaging and include any accessories, manuals, documentation, and registration that shipped with the product. A refund will be generated if we do not have a replacement item.

Claims, Warranty & return

IDropship generally offers a 12-month warranty which can be differed accordingly based on the manufacturer's warranty period.

You are required to contact IDropship within 10 business days if the item arrives damaged.  Please also mention detailed description and provide images or a short video of the damaged product to proceed with a replacement or refund process.

To make a claim, please provide your order number or copy of tax invoice. You must describe the issue exactly and give proof to help your case, and state whether you are requesting a replacement, repair, refund or credit.

The warranty for products is completely discrete and iDropship entertains any claim only according to product manufacturer’s policy. All claims are analyzed by our team members before taking any decision. Any claim will not be entertained if the concerning product is not used as guided or damages caused to